Business Research Abstracts

PROCUREMENT ETHICS AND QUALITY OF PRODUCTS PROCURED IN THE PUBLIC SECTOR IN UGANDA

PROCUREMENT ETHICS AND QUALITY OF PRODUCTS PROCURED IN THE PUBLIC SECTOR IN UGANDA:

Recent studies have been carried out on the effect of the quality of goods procured, however few studies are known about the effect of procurement ethics on the quality of products procured in the public sector. The study used a cross sectional survey research design, and targeted a population of 75 staff members from which a sample of 71 respondents was randomly selected in the categories of; (procurement staff (n=28), accounts staff (n=10), storage staff (n=19) and technical staff (n= 14). The study used structured self-administered questionnaires, and conducted 0 in-depth key informant interviews.
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TOTAL QUALITY MANAGEMENT PRACTICES AND PRODUCT QUALITY IN BRIDGE CONSTRUCTION PROJECTS IN THE ROAD SECTOR IN UGANDA

TOTAL QUALITY MANAGEMENT PRACTICES AND PRODUCT QUALITY IN BRIDGE CONSTRUCTION PROJECTS IN THE ROAD SECTOR IN UGANDA:

The quality of bridges in Uganda was reportedly poor as several national bridges have collapsed or been washed away by rain soon after construction. Several studies have been carried out on total quality management practices and product quality in bridge construction, however few studies are known about the relationship between total quality management and product quality in Uganda bridges. This study aimed at examining the relationship between total quality management and product quality in bridges in Uganda
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NEGOTIATION STRATEGIES AND PERFORMANCE OF NON GOVERNMENTAL ORGANIZATIONS IN UGANDA

NEGOTIATION STRATEGIES AND PERFORMANCE OF NON GOVERNMENTAL ORGANIZATIONS IN UGANDA:

Negotiation in organizations is done to promoted coordination and coexistence in the workplace. Inter and intra organizational conflicts have had significant effects in NGOs in Uganda such that in 2016, there were workers strikes demanding for fair pay and better working conditions. This led to negotiations to leverage the claims of employees and management. Decisions had to be reached under very difficult circumstances
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ELECTRONIC BANKING AND CUSTOMER SATISFACTION IN THE UGANDACOMMERCIAL BANKS

ELECTRONIC BANKING AND CUSTOMER SATISFACTION IN THE UGANDACOMMERCIAL BANKS:

Electronic Banking was introduced in commercial banks in Uganda as early as 1997, however, adoption by customers is only at 39%. Despite the recent studies that have been carried out on electronic banking and customer satisfaction, few studies have been conducted to ascertain the relationship between electronic banking and customer satisfaction in commercial banks with regard to satisfaction of customers with ATM, Online banking and mobile banking.
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MORALE BOOSTING ACTIVITIES AND EMPLOYEE PERFORMANCE IN GOVERNMENT AIDED SECONDARY SCHOOLS IN UGANDA

MORALE BOOSTING ACTIVITIES AND EMPLOYEE PERFORMANCE IN GOVERNMENT AIDED SECONDARY SCHOOLS IN UGANDA:

Government aided secondary schools in Uganda face low employee moral emanating from continuous transfers of head teachers and staff from time to time. Despite the efforts made to improve employee performance in government secondary schools, the schools are still facing a gap in employee performance levels. The school management teams have been pursuing high performance goals for more than eight years through infrastructural development, employee engagement, reinforcement, delegation, incentives, grievance redress, and prompt salary payments, among others.
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN MICROFINANCE INSTITUTIONS IN UGANDA

SERVICE QUALITY AND CUSTOMER SATISFACTION IN MICROFINANCE INSTITUTIONS IN UGANDA:

Despite efforts by Microfinance Institutions in Uganda to use a number of strategies to improve service quality through establishment of networked branches across the country, customer care services like; introduction of comfortable seats in banking halls, ATM, and mobile banking; customers continue to complain about quality of service in some parts of the country. The customers’ numbers have notably declined in 2005 to 2017 due to poor services offered. This has led to customer dissatisfaction in terms of few customer referrals, low customer retention rates and low customer trust and commitment.
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JUST IN TIME (JIT) TECHNIQUE AND ORGANIZATION PERFORMANCE IN SUGAR MANUFACTURING INDUSTRIES IN UGANDA

JUST IN TIME (JIT) TECHNIQUE AND ORGANIZATION PERFORMANCE IN SUGAR MANUFACTURING INDUSTRIES IN UGANDA:

Despite the application of JIT by Sugar Manufacturing Companies in Uganda, in 2017, high inventory costs were reported, on prices of production inputs like raw materials & labor costs. Further, pressure from farmers, unreliability of the Vendors and long lead time that affected the organizational performance in terms of delays in delivery and high production costs were also reported. Just-In-Time quality improvement tool is being used in several companies in Uganda. However, it is newly introduced within the sugar processing sector and no studies have been conducted to examine how it use affects organizations.
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INFORMATION TECHNOLOGY USAGE AND QUALITY OF FINANCIAL REPORTING IN COMMERCIAL BANKS IN UGANDA

INFORMATION TECHNOLOGY USAGE AND QUALITY OF FINANCIAL REPORTING IN COMMERCIAL BANKS IN UGANDA:

Organizations use accounting information to make decisions, and the information needs vary according to information of each user. As information technologies grow progressively in public and private sector firms in Uganda; ICT is used as a vehicle to ensure effective and efficient information. In 2015, commercial banks encountered delays in the delivery of the financial year reports and this situation is being experienced to date. Several studies have been carried out on information technology usage..........
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THIRD PARTY LOGISTICS CAPACITY AND CUSTOMER SATISFACTION

THIRD PARTY LOGISTICS CAPACITY AND CUSTOMER SATISFACTION:

Third party logistics is a component of business and commerce world over. Given that businesses are in an interminable race to fix their resource constraints, every added cost points to inefficiency. As such, companies have diversified their portfolios to concentrate on core activities and engaged 3pls to handle their whole supply chains. ..........
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SERVICE RECOVERY STRATEGIES AND CUSTOMER SATISFACTION IN PUBLIC PARASTATALS IN UGANDA

SERVICE RECOVERY STRATEGIES AND CUSTOMER SATISFACTION IN PUBLIC PARASTATALS IN UGANDA:

Service failure have been the focus of many researches even though they been focusing on the companies’ reputation without considering customer satisfaction especially in public parastatals. Service failures occur for many reasons like service unavailability when promised, late delivery, slow delivery, poor execution or rude employees and cause negative feelings to customers. ..........
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