Ndejje University Journal Vol. 6 March 2017
Illuminating New Frontiers of Knowledge in the 21st Century
Under its mantra of illuminating new frontiers of knowledge in the 21st century and its interdisciplinary focus, Ndejje University Journal Volume 6 presents eight insightful articles on subjects as diverse as audit practices in Local Governments across the country, the value of university education, utilisation of e-resources in university libraries to mention but a few. Therefore, we take this opportunity to thank the authors who have trusted us with their research to be published in the 6th volume of Ndejje University Journal. Special thinks go to Dr Henry Buwule Musoke, Dr Milly Kwagala, Dr Rebecca Nyonyintono, Mr Rick Mayanja, Mr Brain Muchake, Mr Vanence Kamanyire, Ms Olivia Harriet Makumbi, Ms Joyce Nansubuga, Dr Peter Nabende, Dr Florence Tushabe, Mr Jude Namukangula, Mr Enos Baluku, Mr Marvin Mwbaze, and Mr Robert Jackrot Ssentongo for trusting Ndejje University Journal with your articles for publication. Thank you very much. We also extend our special thanks to the selfless scholars who peer-reviewed our papers at such short notice. Special thanks go to Dr Trynos Gumbo, Dr Kononsoang Sobane, Dr Fred Musisi, Dr John Paul Kasujja, Dr Muhamed Sendagi, Dr Ronald Kyagulanyi, Dr Rovincer Najjuma, Ms Rebecca Mukebezi, Dr Rebecca Nambi, Prof Moses Tenywa, Dr Michael Owor, Dr Jonas Wyk, Dr Martha Lynn and Dr Mwangi Mario for your service above the call of duty you exhibit in your timely review of the articles to published in this issue.
As it is a tradition at Ndejje University Journal, this issue has an eclectic selection of articles ranging from language automation customer care in Microfinance Institutions. In between are articles on education, library use and microfinance and auditing. This is a rich menu, which we hope every reader will enjoy. This issue is broadly organised around three clusters of articles. There is a cluster that explores business and economic challenges that the country is facing in the post-recovery dispensation. Another set of articles discusses the challenges of higher education. Noting that following the Structural Adjustment Policies of the 1990s, which authorised the government to divesture itself from higher education, this sector has experienced many challenges related to quality and financing of the sector. The last batch of article explores the intersection between science/ technology and the quality of life among Ugandans.
It can be argued that all the articles published in this edition of the Ndejje University Journal significantly contribute to important areas that have a tremendous impact of the quality of life not only in Uganda, but also the wider Eastern African region. A special article explores how science can be utilised to improve on the quality of lives of Ugandans. Olivia Makumbi and Rebecca Nyonyintono study Vernonia — a local and abundantly growing plant in the country to explicate the preparation and dosage of this plant’s leaves in the treatment of malaria. This is also a timely scholarly intervention that seeks to answer one of the perennial problems in the country: the negative impact of malaria on the quality of life for many Ugandans. The huge economical and morbidity impact of malaria on the Ugandan population that their article explores seeks to rationalise how and why local ingredients should be utilised in combating Ugandan health and medical problems like malaria.
In the business/economics cluster, we have Dr Buwule’s article, which examines the recently important phenomenon of microfinance industry in Uganda. He asks whether service quality ensures profitability of these institutions in Uganda and consequently continued provision of services to Ugandans who cannot access credit or saving products in the mainstream banking industry. Enos Bakulu, Godfrey Kyobe and Milly Kwagala explore how customer care service indicators can contribute to client retention in enterprises. This is timely given the negative reputation that front desk and customer relations’ officers in Uganda are known for. Marvin Mwebaze, Milly Kwagala and Godfrey Kyobe et al tackle the issues of marketing in commercial banks arguing that relationship marketing is a panacea for client retention. Robert J Ssentongo and Milly Kwagala investigate why most local governments in Uganda have continually received qualified audits. This is recommended reading for all those interested in corruption and public finance challenges in the country currently.
Another set of articles explores the quality of university education in Uganda. With over 30 private universities and 8 public universities, the quality of education is an important issue for managers of these institutions. This is because the sector does not suffer from the handicaps of access. It is rather the quality of education that is a critical issue, especially after the 2011 Inter University Council for East Africa Report that noted that many graduates from Eastern Africa universities lack the basic requisite skills to perform in the professions they have trained. While Joyce Nansubuga explores whether students are satisfied with the education they get at university, Vanance Kamanyire examines whether universities equip their learners with the requisite knowledge and skills needed in the job market. This is particularly pertinent given the unemployment challenge in the country that is often blamed on unemployable graduates that are churned out of Ugandan universities annually. Rick Mayanja and Milly Kwagala continue with the theme of university education, but from a different tangent. Their research asks whether the interface between technology and library service can be productive, and/or can be effectively leveraged in research and teaching at Ugandan universities. Their article argues that specialised training in ICT utilisation can have a tremendous impact on the use of e-resources by the stakeholders like lecturers and students in a university. Brian Muchake et al apply rules of bilingual parallel corpora to examine the feasibility of designing a programme that can automate Lusoga- English translations and possibly act a template for translation automation of other Ugandan langauges.